Refund Policy
Thank you for ordering from CobaltGrove, located at Pizzeria Bella Napoli, Via Roma 55, 50123, Florence. We strive to ensure that your experience with our food and service is excellent. However, we understand that there may be situations where you may seek a refund. This policy outlines the circumstances under which a refund may be granted.
Order Cancellation
If you wish to cancel your order, please contact us at +39 055 238 1048 immediately. If we receive your cancellation request before the order has been dispatched for delivery or before the preparation has begun for pick-up orders, we will refund the total amount in €. Unfortunately, once the order is in preparation or dispatched, we cannot accept cancellations or provide refunds.
Incorrect or Incomplete Orders
We take great care to ensure that your order is prepared correctly and completely. If you received an order that is incorrect or incomplete, please contact our customer service immediately at +39 055 238 1048. You may be eligible for a full refund, a partial refund, or a replacement order, depending on the specific situation.
Quality Concerns
Your satisfaction is our priority. If you are unsatisfied with the quality of the food you have received, please contact us within 2 hours of receiving your order. Please provide a detailed explanation of the issue, and if possible, include a photo of the item. After reviewing the case, we may offer a refund or replacement. Refunds for quality concerns will be processed in the original form of payment within 7 to 10 business days.
Refunds for Non-Consumable Items
If your order includes non-consumable items (such as merchandise or utensils) that are faulty or not as described on cobaltgrove.sbs, please contact us within 14 days of receipt. These items must be returned in their original condition. Once we receive the returned items, we will issue a refund to the original form of payment.
Non-Refundable Items
For hygiene and safety reasons, some items are non-refundable. These include but are not limited to custom orders, gift cards, and any other items marked as non-refundable at the time of purchase.
Processing Your Refund
All eligible refunds will be processed to the original form of payment. If the original form of payment is not available, we will issue a credit to your account with CobaltGrove. Please allow up to two billing cycles for the credit to appear on your statement. If you have any questions about your refund, please contact our customer service team.
Contact Information
If you have any questions or concerns regarding our refund policy, please do not hesitate to reach out to us. Our customer service team is available to assist you:
- Phone: +39 055 238 1048
- Address: Pizzeria Bella Napoli, Via Roma 55, 50123, Florence
We value your business and will do our best to resolve any issues promptly and fairly. Thank you for choosing CobaltGrove.
Last updated: March 20, 2023